Welcome to KAM TRANSPORT

Terms and Conditions

1. Booking

• Kam Transport enters into a contractual obligation with the passenger under the Private Hire Vehicles (London) Act 1998.
• Please allow sufficient time for airline check-in and traffic delays. The company is not responsible for delays caused by the customer.
• We are not responsible if passengers are not ready at the booked time.
• Hire charges are rounded up to the nearest 30 minutes.
• No responsibility is accepted for loss or damage to luggage or personal property.
• The company may refuse excess or unsafe baggage.
• Please request wheelchairs or baby seats at the time of booking.
• Hire charges start and finish from Hounslow.
• All quoted rates exclude VAT unless stated.

2. Prices & Payment

• Quotes are based on the information provided and may change if the itinerary, passengers, or vehicle type changes.
• Airport bookings include 45 minutes free waiting after landing. Additional waiting is charged at the hourly rate.
• Parking fees are charged at cost.
• Please check your email confirmation carefully. Incorrect information is the customer’s responsibility.
• Payment methods: credit/debit card (surcharge may apply), cash, or cheque (minimum 7 days before travel).

3. The Service

• Cleaning charges apply if a vehicle is soiled.
• Passengers are responsible for any damage caused.
• No eating, drinking, or smoking in vehicles.
• Children must be properly restrained.
• Passenger numbers must not exceed licensing or insurance limits.

4. Cancellations and Changes

• Changes or cancellations must be made by email or phone and will be confirmed by email.
• Within 2 hours: 50% charge.
• Between 2–5 hours: 25% charge.
• More than 5 hours: £5 single journey, £10 return.
• Refunds will be issued to the original payment card.
• Wedding bookings require two weeks’ notice. Late cancellations are charged in full.
• Discounted bookings lose the applied discount if altered or cancelled.

5. Drivers

• Drivers must sign an agreement with Kam Transport.
• All required licenses, permits, and legal documentation must be held.
• Valid liability and vehicle insurance must be maintained at industry standards.