Welcome to KAM TRANSPORT

Terms and Conditions

1. Booking

• Kam Transport enters into a contractual obligation with the passenger under the Private Hire Vehicles (London) Act 1998.
• When you accept a booking, a contract is formed between KAM Transport and the passenger. KAM Transport is responsible for providing the booked journey. The driver carries out the journey on KAM Transport’s behalf and does not take over KAM Transport’s responsibility to the passenger.
• Please allow sufficient time for airline check-in and traffic delays. The company is not responsible for delays caused by the customer.
• We are not responsible if passengers are not ready at the booked time.
• Hire charges are rounded up to the nearest 30 minutes.
• Please take care of your personal belongings and check the vehicle before leaving. If your luggage or property is lost or damaged, contact KAM Transport as soon as possible. We will consider any claim in accordance with the circumstances and applicable law.
• The company may refuse excess or unsafe baggage.
• Please request wheelchairs or baby seats at the time of booking.
• Hire charges start and finish from Hounslow.
• All quoted rates exclude VAT unless stated.

2. Prices & Payment

• Quotes are based on the information provided and may change if the itinerary, passengers, or vehicle type changes.
• Airport bookings include 45 minutes free waiting after landing. Additional waiting is charged at the hourly rate.
• Parking fees are charged at cost.
• Please check your email confirmation carefully. Incorrect information is the customer’s responsibility.
• Payment methods: credit/debit card (surcharge may apply), cash, or cheque (minimum 7 days before travel).

3. The Service

• Cleaning charges apply if a vehicle is soiled.
• Passengers are responsible for any damage caused.
• No eating, drinking, or smoking in vehicles.
• Children must be properly restrained.
• Passenger numbers must not exceed licensing or insurance limits.

4. Cancellations and Changes

• Changes or cancellations must be made by email or phone and will be confirmed by email.
• Only KAM Transport can cancel a confirmed booking with a passenger. If the assigned driver cannot carry out the journey, KAM Transport will arrange a replacement where possible or contact the passenger to discuss the booking.
• Within 4 hours: 100% charge.
• All the cancellations are subject to minimum fee of £6.00
• Refunds will be issued to the original payment card.
• Wedding bookings require two weeks’ notice. Late cancellations are charged in full.
• Discounted bookings lose the applied discount if altered or cancelled.

5. Drivers

• Drivers must sign an agreement with Kam Transport.
• All required licenses, permits, and legal documentation must be held.
• Valid liability and vehicle insurance must be maintained at industry standards.
• Drivers carry out bookings on behalf of KAM Transport. The passenger’s contract is with KAM Transport, which remains responsible for providing the journey.